No Excuse Refund
and no questions asked
Contacts
Write to us in English or Czech and a real person will answer — usually the same day, always within one working day. Questions about a pre-order you have already placed are welcome at any point along the way; if a campaign shifts its shipping date, we would rather you heard it from us than from a forum.
How to reach us
info@apgames.cz The fastest route to us, and the best one for anything about an existing order — put your order number in the subject line.
Phone
+420 607 482 962 Monday to Friday, 8:00–15:00 Central European Time. Czech and English.
Message form
There is a contact form at the bottom of this page. It reaches the same inbox — use whichever you prefer.
Payment details are not listed here on purpose. Your bank details for the transfer arrive with your order confirmation and on the invoice, so please never send money to an account number you were given anywhere else.
Personal pickup
If you are in or near Brno, you are welcome to collect your order in person by prior arrangement. Write or call first and we will agree a time and a place that suits us both — we are an online shop with no walk-in counter, so there is nothing to collect without arranging it beforehand.
Company details
Operator
good box s.r.o. Operating www.apgames.cz and www.apgames.eu.
Registered seat
Příkop 843/4, 602 00 Brno, Czech Republic
Company ID
21906718
VAT ID
CZ21906718
Where else you will find us
We back campaigns ourselves, under the name AP games, and bring the pledges home to players across the European Union. Our profiles are public if you would like to see what we have supported.
New arrivals, unboxings and the occasional look at what is sitting in the warehouse:
Ask us anything — including whether a game is worth it. We would rather talk you out of the wrong box than sell you one.
First time ordering with us? Here is how shopping with us works, including pre-orders.
